Upon completion of the New Client Questionnaire and receipt of payment, a client will be matched with a personal trainer that best fits their needs. This process will take approximately 5 – 7 business days. It may take longer during peak times such as the beginning of the semester.
Packages expire 12 months from the date of purchase.
If half of the package sessions have been completed, ¼ of the total cost will be refunded.
If ¼ of the package sessions have been completed, ½ of the cost will be refunded.
Session dates and length are determined by the personal trainer and client.
Personal training sessions take place during normal building operating hours.
In general, cancellations require a 24 hour notice to the personal trainer.
Late cancellations will result in a session deduction.
If the client does not arrive within 15 minutes of the session start time and there has been no communication with the personal trainer, the session will be forfeited and the trainer is free to leave. Otherwise, the session will end based upon the original start time.
Missed group training sessions can’t be made up on an individual basis.